An article in U.S. Veterans Magazine highlights how Rice Business helps military veterans put their leadership experience to work through career resources, alumni networks and entrepreneurship programs.
Meet Ben Lansford, director of the Master of Accounting program, and hear what brought him to Rice, why a MAcc is a strong fit for students of all backgrounds, and how the program offers unmatched career growth.
Rice Business is known for many things — rigorous academic programs, world-class faculty, global rankings and a vibrant campus environment. But what truly sets us apart is our close-knit community, where exceptional faculty know students by name, take a genuine interest in their success and are deeply invested in their growth.
Meet Ben Lansford, director of the Master of Accounting program and professor in the practice of accounting. Since 2014, he has overseen the Rice MAcc program, mentoring students, facilitating employer relations and cultivating a tight-knit community.
Lansford discusses what brought him to Rice, why a MAcc is a strong fit for students of all backgrounds, and how the Rice Business program offers unmatched career opportunities.
About You
1. Tell us about your background and what brought you to Rice.
I wasn’t an accounting major in college. I discovered accounting later and became interested in the way it helps you understand how businesses work. That interest ultimately led me to earn a Ph.D. in accounting and pursue an academic career.
From 2010 to 2014, I directed Penn State University’s Master of Accounting program. In 2014, I joined Rice to help Professor K. Ramesh launch the university’s Master of Accounting program, and I’ve served as its director ever since. Having helped build the program from the ground up, I take particular pride in what it’s become.
2. What do you enjoy most about teaching accounting, and how has teaching influenced your approach to leading the MAcc program?
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Ben Lansford, director of the Master of Accounting program.
I often tell students that accounting is the language of business. If you understand the language, you don’t have to depend on someone else to translate what a company’s financial statements or business decisions are telling you.
That’s what I enjoy most about teaching accounting. Whether I’m teaching undergraduate, MBA or MAcc students, I can give them knowledge that helps them better understand businesses. I also try to connect what we’re learning to real companies and current events so students can see why the material matters.
That carries over to how I think about the MAcc program. We want our students to develop strong technical accounting knowledge, but that’s only part of what they need. They also need to be able to analyze unfamiliar problems, determine what information matters, exercise sound judgment and explain their conclusions clearly.
The MAcc Experience
3. For those who are unfamiliar with the MAcc, how would you explain what it is and what it can do for a student’s career?
The Rice MAcc is a 10-month professional graduate program that prepares students to begin an accounting-based career.
Students develop a strong understanding of the major areas of accounting, including financial accounting, tax, auditing and managerial accounting, along with related areas, such as business law and finance. They also gain experience using data analytics, technology and AI in an accounting setting.
Just as importantly, the program develops the professional skills students need when they enter the workforce. Our students graduate prepared to sit for the CPA exam and ready to begin their careers with skills they can use immediately.
4. Who should consider pursuing a Master of Accounting?
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Lansford with students in McNair Hall.
There’s a stereotype that accounting is mostly about working with numbers by yourself. In reality, successful accountants spend a large part of their day working with clients, colleagues, executives and other professionals. You need to be comfortable with numbers, but you also need to communicate clearly and work well with other people.
So, I think the program is a good fit for someone who’s curious about how businesses work, likes solving problems, and values both analytical work and interaction with people. The program gives students immediate opportunities for success but also sets them up for long-term opportunities later in their careers.
5. Do you need an accounting background to pursue a Rice MAcc?
For students who majored in accounting, the Rice MAcc builds on that foundation with greater technical depth. It also places more emphasis on critical thinking, professional judgment, communication, technology and other business skills.
Students who didn’t major in accounting complete prerequisite courses before beginning the program. Once they enter the MAcc, everyone moves through the curriculum together. By graduation, our goal is for every student, regardless of undergraduate major, to be prepared for the CPA exam and for an accounting-based career.
6. How is the curriculum designed to prepare students for the changing accounting profession, including technology, data and AI?
We have courses in information systems, data analytics and AI for professional accountants that directly teach students how to use technology and AI in an accounting context. Students also use these tools in other courses throughout the program.
Our focus isn’t simply on teaching students how to use AI to complete work more efficiently. We also emphasize that accountants need enough technical knowledge and professional judgment to evaluate the output.
AI can make an accountant more productive, but it doesn’t eliminate the need to understand accounting. In many ways, it makes that understanding even more important because someone still has to know whether the answer makes sense.
Why Rice?
7. What makes the Rice MAcc different from other Master of Accounting programs?
One thing that sets the Rice MAcc apart is its intentionally small size. A typical cohort has about 30 to 40 students.
Students take the same core courses together, work together frequently on group projects and participate in activities outside the classroom. That creates a strong sense of community. Students get to know one another well, and the faculty get to know the students well, too.
Another distinguishing feature is the fact that we welcome students from all undergraduate majors. Every year, we have students from a wide range of academic backgrounds. We’ve even had students who majored in areas as far removed from accounting as music performance.
8. How does being part of Rice Business and the Houston business community shape the student experience?
Rice Business has a cooperative, tight-knit environment, and that carries over to the MAcc program.
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Rice Business is located in the heart of Houston, Texas.
The program is challenging and moves quickly, but our students tend to be very supportive of one another. They study together, work together on projects, help each other with recruiting and form relationships that continue after they graduate.
Being in Houston connects Rice MAcc students to a large and diverse business community with opportunities in public accounting, energy, healthcare, professional services, technology and many other industries. Our location gives students access to a wide range of employers and professionals while they’re still in the program.
In addition, Houston is simply a great place to live. It’s a growing, vibrant city with an excellent food scene.
9. What do you think students gain from the Rice MAcc that they might not get from an undergraduate accounting degree alone?
For students with an undergraduate accounting degree, the MAcc offers greater technical depth, but I think the bigger difference is the transition from learning accounting primarily as an academic subject to learning how to operate as an accounting professional. For those who studied other subjects, the program provides a pathway into a career they may not have considered when they began college.
In both cases, the goal is to prepare students for the realities of working in accounting. While the CPA exam is an important milestone, success in the profession also requires the ability to analyze difficult problems, communicate conclusions, make presentations, exercise professional judgment and work effectively with others. The Rice MAcc gives students opportunities to develop and apply those skills before they enter the workforce.
Careers and Value
10. What career paths do Rice MAcc graduates pursue, and how does the program prepare them for those opportunities?
I think public accounting is an excellent place to start a business career. You receive a great deal of training, work with talented people, and are exposed to many different companies and business issues early in your career.
Other graduates go into corporate accounting, consulting, finance or related areas. We want students to leave Rice with the technical knowledge, communication skills, judgment and professional confidence they need to succeed in their first job, but also with a foundation that will allow them to move into broader roles later in their careers.
Hear where the Rice MAcc took alumnus Will Eldridge ’17:
11. For a student wondering whether a graduate accounting degree is worth the investment, how would you describe the value and return on investment of a Rice MAcc?
I think the value of the MAcc should be considered over an entire career, not just in terms of a student’s first job after graduation.
Earning a CPA license can provide benefits throughout your working life. The CPA exam is difficult, and earning a Master of Accounting degree is an effective way to develop the technical knowledge needed to pass it.
But the Rice MAcc is much more than CPA preparation. Students also develop professional and critical thinking skills that will serve them throughout their careers, and build relationships with classmates, faculty, alumni, and employers that can remain valuable for many years. For someone who wants to build a career in accounting and business, I think that combination provides a strong return on the investment.
If you’re considering a career in public accounting, Rice’s Houston-based Master of Accounting could be the perfect fit for you. Explore program details below or reach out to Professor Lansford today.
We recently caught up with Sherwin Philip, who graduated from Rice’s Master of Accounting (MAcc) program in 2022. We asked him a few questions about his experience working at one of the “Big Four” public accounting firms. Read what he told us below!
Michael went from banking to renewable energy. Now he's helping Oracle power the AI boom.
Owl Have You Know
After many years in the mortgage industry, Todd Jones ’23 took a leap into entrepreneurship with a mission shaped by his own experience as a veteran and homeowner. Now the founder and CEO of Salute Mortgage, he’s working to help veterans make the most of their VA loan benefits and make the homebuying process easier for everyone.
In this episode of Owl Have You Know, Todd joins his cousin and co-host Brian Jackson ’21 to reflect on the leadership lessons he learned at West Point, what inspired him to build his own company, and how his Rice Business Executive MBA helped him see new possibilities. He also shares how AI and other emerging technologies could change the homebuying experience, the story behind a landmark $8.75 million VA loan with no down payment, and the personal values that continue to guide him as an entrepreneur.
[00:00]Brian Jackson: Welcome to Owl Have You Know, a podcast from Rice Business. This episode is part of our Flight Path series, where guests share their career journeys and stories of the Rice connections that got them where they are.
Today's guest is Todd Jones, a 2023 graduate of the Rice Business Executive MBA program. Todd's career has taken him from serving in the U.S. Army to spending more than 25 years in the mortgage industry, where he's helped shape lending strategies, build businesses, and expand access to home ownership for veterans.
Now, as the founder of Salute Mortgage, Todd is bringing together his entrepreneurial spirit, commitment to service, and willingness to take on new challenges. Today, we'll talk about the lessons he learned at West Point, his transition from military service to business, what it takes to build a company, and how his experience at Rice helped shape his next chapter.
Hi, Todd. Thank you so much for joining me on Owl Have You Know.
[01:00]Todd Jones: Hey, Brian. Thanks for having me. I really appreciate it.
[01:03]Brian Jackson: Well, I wanted to start really with what I'm going to call the beginning, which is West Point. I feel like when I was at least in high school, the next step was really a traditional college experience. You went, kind of, a different way with the United States Military Academy. What drew you to West Point, and what did you think about when you were signing up at the time?
[01:23]Todd Jones: Yeah. Wow. Well, West Point, obviously, as the United States Military Academy, has a great track record of developing great leaders and individuals who make an impact in the nation both during service and after service. But truth be told, while I was in high school, I was very focused, not only on grades but on playing football.
And so, I also wanted to play football at the highest level, a I-A level. I had a history teacher, Mr. Utz, at Stratford High School, and I think anybody who's gone there back in the day knows Mr. Utz. He was incredibly impactful, and he would do the films for all the football practices and games, and in his history classroom, he would put up pictures of all the Stratford graduates who went to any of the academies.
He'd put up their academy photos in his classroom. So, he was kind of a walking information, draw attention to the academies, and he was very impactful with the football team, to boot. So, I went through a normal recruiting process for football, went to Missouri, Kansas, and SMU, and then I had Army and Navy. Those five schools were recruiting me pretty heavily. It just stuck out to me, and we'd had a good tradition of Stratford Spartans going to the academies. And as I did those visits, it was just… There was just a stark difference in what West Point was compared to everything else.
And so, the weight of the decision certainly sat on me. You know, you're at 18 years old making a decision to go to a four-year school and then serve five or six years in the military afterwards, it seems like a really long time at that age. But it was a very impressive place. And one of the quotes that stuck out to me was, "The history that we teach is often made by those we taught."
It was probably the best academic and leadership program I could get into. It came with some weight associated with it, but I also had the opportunity to play football I-A there, and the number of educational opportunities was expansive. The facilities and the support there are amazing. It's definitely a tough experience. But yeah. So, hopefully I answered your question-
[03:33]Brian Jackson: No, you did.
[03:34]Todd Jones: ... but those were the things that were going through my mind. It wasn't something I'd wanted to do since I was real little, but it really got shaped in the high school years.
[03:41]Brian Jackson: Well, it seemed like at 18 you were trying to grow as a leader, which I think is pretty incredible, to be an 18-year-old and go, "Okay, I need to expand that." You have football, you have the military academy. Were there any leadership lessons that you took out of that period that you still, kind of, lean on today?
[03:58]Todd Jones: Yeah, a lot, for sure. The military academy is a formative leadership experience. But, you know, as a young officer, you have opportunities to lead within the academy with other cadets. You start off as a plebe, and a plebe is, for all intents, a private. They're actually probably treated worse than privates. They are. Plebes are treated worse than privates in the military at West Point. And it's a pretty rigorous setup. But you start by following, and then you have to learn how to follow to be a good leader. And a lot of leaders, people who envision themselves as leaders, don't necessarily understand that point.
But if you don't know what you're looking for, if you don't know what it looks like to follow correctly, then how can you know as a leader if people are executing on your plans correctly? There needs to be humbleness in that regard. Learn how to follow first, and then learn how to lead. And then ultimately, once you get out of the academy and you're a young officer, you're responsible for people who are way older and way more experienced than you.
The rank gives you authority, but it doesn't automatically give you respect. Some of the lessons I still hold on to today is you've got to be willing to get in there and be able to do everything that you're asking your folks to do, and they need to be able to know that if it became upon you to do their job, that you could do it.
That's definitely a leadership lesson that comes out of the military and West Point. Outside of that, its mission is first, but the people are critical and must always be maintained.
So, you've got to have a clear definition of what your mission is. You need to make sure that the people have been delegated appropriately to accomplish that mission, and that they're in good shape to do so. They have the tools necessary to do so. And then you need to be adaptable, because in the military, you will plan meticulously, and then as soon as the mission starts, everything changes.
And so, you need to have backup plans and be adaptable and know, generally, that you're going to have to make changes on the fly, and you have to be confident. In those cases, a bad decision executed well is better than the best decision not executed. So, you've just got to, execution is extraordinarily powerful, and those moments you just have to go and execute, and you will have a better outcome than if you... In a time of change or chaos, if you just don't execute on something, you're not going to accomplish anything.
Not to summarize them all, but those are some of the lessons that I learned in the military that certainly stay with me and shape how I lead in the business world.
[06:34]Brian Jackson: And I mean, those skills would certainly translate into post-Army life, into civilian life. And when you left the Army, you went... And I know you worked in oil and gas, fintech, but then now you're in the mortgage industry, and you've been working with the top VA lending platforms in the country.
What's this drive and experience about serving veterans? And I guess, are there opportunities that you're seeing that are different because of your experience in the Army and how you help serve this specific client?
[07:06]Todd Jones: Yeah, so it all fits together. Well, first of all, I am a veteran, and I have my own experiences to lean on, right? And when I bought my first home, I actually went to a mortgage lender who was my classmate, actually, from West Point. And he was a knowledgeable mortgage loan originator, but like many folks out there, there are a lot of misconceptions about the VA loan program in general.
In this case, I ended up buying a townhouse in Chicago, and it was a jumbo level, so it was a higher loan amount. And his misconception was that you couldn't do a jumbo loan on VA. And so, the effective outcome of that was I had to put a significantly larger chunk of money down out of my savings to buy the house. And then I was on an adjustable-rate mortgage to have the type of rate that would associate with a payment that was affordable for my budget.
Great that it got done, but if you can imagine coming out of the military, first job, you know, you're not sitting on a ton of cash. That money that I put down was money that we could've used to decorate the place, et cetera. Had he known the guidelines for the VA loan program, I would've been in a situation where I put much less down, would've had the same interest rate on a 30-year fixed without the interest rate risk, and my wife would've been a lot happier because we would've outfitted the house particularly well. She would've gotten much better furniture in the house.
So, that was a learning lesson for me, and I realized that it wasn't really unusual that he or anybody else didn't understand the exact guidelines. There are misconceptions all throughout the industry. So, that stuck with me early on.
I have dabbled in all those spaces, but I have always been in mortgage and real estate. My very first gig was a rotational management training program with Household International, and like 80% of their profits came from their full-service mortgage and lending business.
So, I moved up into growing roles in different organizations on both independent mortgage banks and banking platforms, and then the fintech thing you're talking about, the role that I had before with Salute was with SoFi, running their home loans business, and that was... What I learned a ton about there, and it really sparked a lot of energy in me, is taking the technology-first culture and matching that with the highly regulated bank culture, and then across multiple product types, but mortgages being one of those.
That really fascinated me and opened my eyes to how not only could we serve veterans better, but what we could do for the overall transaction. Everybody stays in their lane within homebuying. You've got your realtor, you've got... It's very fragmented. You've got your mortgage, you've got your title insurance, you've got your inspections, and multiple other participants.
And through technology, I have a vision of putting that transaction management together to make a much smoother process and to really come out with better outcomes for veterans, but also all homebuyers.
[10:18]Brian Jackson: One thing I wanted to ask, and this is probably more for me, but I guess full disclosure for everyone listening, Todd and I are actually cousins. It's really first cousins once removed.
But your dad, Larry, he spent his career in oil and gas exploration, and something I've always thought about is in that industry, in that business, you drill a lot of dry wells, you know, and like, you take a lot of risk. And growing up around that mentality and someone with that drive, like your dad, what did you learn from him, and I guess how has that impacted the way you approach entrepreneurship?
[10:54]Todd Jones: Man, that's a deep question. First of all, love being part of this family and love that we're cousins. Yeah, my father is probably the most impactful role model in my life for a lot of reasons, and I think your question touches on a piece of it that I didn't really understand until later in life about the risk appetite.
So, yeah, my father, Larry Jones, also a football player for Nebraska, went into the military. He was a colonel in his ROTC program. He was the president of his fraternity. He went and served in the military right after Korea. Came out, got his master's in geology, and went and worked for some big boys and then decided to start his own company very entrepreneurially.
And they operated and invested and ultimately consulted over many years. And I recall growing up, and he's a man of great integrity, but very strict. And that's good, too. He was also like our coach all the time growing up in Little League ball.
But so he made a huge impact as far as just how a young man should conduct himself and that your word should matter. But there was this sense in the house where we would go through, you could tell things had changed from a financial perspective, up and down, on a relatively regular basis.
I think that it has educated me, or taught me, and did teach me that everybody needs to figure out a way to be happy in their current conditions, right? Like, the current outcome of the next accomplishment that you do should not be what dictates your happiness. You need to figure out a way to find happiness around the things that actually matter, like faith, family, and community.
So, life goes on outside of the risks that you take and the outcomes of those risks. And he taught me that, because he was disciplined, and we were consistent in how we cared for our family. We were consistent in how we participated in community, and we were consistent in just, kind of, that ethical nature of how we did business or dealt with others, regardless if a well hit or if it was a dry hole, or if it was better economic times or worse economic times. Deep question. Thank you for asking it. I hope I answered it effectively.
[13:16]Brian Jackson: No, you did. And I mean, I've always had great respect for Uncle Larry, and he's an incredible leader, has always been. But that lesson, too, of smelling the roses while you're trying to achieve all these great things is something I think everyone can try to pause and do.
Applying that to what you've done, I would say your career was going fine, then all of a sudden you decide to have this entrepreneurial moment and take a big swing and found Salute Mortgage. Why was this the right moment to take the risk to drill the well? And what were you looking to offer that wasn't already out there?
[13:48]Todd Jones: Great question. I basically spent decades helping other organizations build and grow their businesses, and I learned about myself that I wanted to combine the missions that were important to me, that I deeply cared about, and I wanted to build something myself.
And I felt like, with my experience across independent lenders and depository bank platforms, that I had a very specific set of knowledge about how this business could be made better. It was just fundamentally time. And it had been something I'd been thinking about for a long time.
I actually formed Salute Mortgage in the state of Delaware like six years before I actually launched it. And in that timeframe, I had always been a hired gun, and another bank came and presented me a really nice opportunity that directed me back toward it. But in the back of my mind, I knew what I wanted to do at the end of the day.
But the timing was great in the sense that technology that will ultimately differentiate Salute and the larger real estate ecosystem that we are striving to build became more accessible, more developed, and God's got a plan, I guess.
I didn't know that certain technologies were going to bust out and make building this ecosystem more of a reality, but I knew that I wanted to do it for myself. And I didn't really go back to school or to Rice because I felt like I needed another credential or to learn something.
I felt like I needed to learn how to look at things differently and make sure that I wasn't so siloed in my assurance of my knowledge in the industry that I'd been in for 20 years, that I could look at things with a different viewpoint across industries, understand how technologies were changing, that's basically what took me to being an entrepreneur, and something that I'd wanted to do for a long time, and the timing was right.
[15:51]Brian Jackson: Yeah, so timeline-wise, you did your Executive MBA, and then I think shortly thereafter launched Salute? Going back to business school after 25 years of experience, what were you looking for?
[16:04]Todd Jones: Well, first of all, I had great role models around me. I think you had gone to Rice already, and other people that I knew from West Point, et cetera, had gone there and had great experiences and were doing good things in business.
You know, friends from high school had made their way to Rice and told me about it. So, it was very interesting. The university itself was very interesting to me from a reputation and network perspective. But really, I felt like I needed to make sure I had a broader perspective on business because I had been doing the same industry since I had gotten out of the military.
Rice had gotten a lot of accolades around entrepreneurship. I knew that I needed a framework for what entrepreneurship was and, kind of, validate that I knew how to put everything together to start up Salute.
I definitely understood that technologies were changing, and I wanted to be exposed to some of the more emerging technologies, and I felt like an institution like Rice could provide that. And then everybody that I had ever talked to about MBA programs had leaned on the high value, if you will, of the network, right? And I already knew a bunch of people that had graduated from Rice, and so that felt very natural to me.
So, it was those components, I think, that drove me to go get the MBA.
[17:23]Brian Jackson: And you talked about technology a few times. I'm curious, are you using agentic AI in how you're developing Salute? You know, is that what popped up and all of a sudden made things a little more, I guess, possible or probable?
[17:37]Todd Jones: Two technologies, I think, have emerged that are being utilized within Salute and will be utilized more. So, I'm the CEO and founder of Salute. I got into entrepreneurship through acquisition a number of years earlier when a partner of mine and I acquired a company that operates under the name of Homebird, which is a real estate network company.
And then we are developing a technology called NestGuide AI, which is, kind of, the glue that sets this all off. And so, Salute today… So blockchain and AI are the two technologies that have emerged that are critical to what we're doing today and will be critical in the future moving forward.
And the AI in particular, from an integrating the entire transaction concept, is most powerful, I have to say. So, we use AI today within Salute in a way that most organizations are probably envisioning it. But the NestGuide AI is a little bit different. So, today, if I have a customer come into our CRM or whatever, we're going to have, just like people have for years, automated communications with them.
The difference is that we have an AI behind that, that is tailoring the communications with them, and listening to the phone calls that we have with them, reading all the emails and storing all that under each, you know, user, and then helping make recommendations to our loan officers on what the next email, phone call, and/or text should be, and saving them time in how they go about utilizing that.
That's one way that we use AI today. We use AI in marketing, of course, very effective in that regard. And then, just to dumb it down, Salute takes care of the mortgage. People don't come looking for a mortgage, they want to buy a house, right? So, when you buy a house, there are multiple things that go along with it. Mortgage is just one piece of that.
So, somebody wants to buy a house, Salute takes care of the mortgage. Homebird makes sure that you get with the right realtor and helps coordinate the transaction with multiple products. Corporate relocation is a good way to think about it, you're going to need to line up multiple services.
Homebird provides that aspect of it. NestGuide provides an AI intelligence layer that touches multiple parts of that transaction, so that NestGuide can make better recommendations and better-educated product placement for consumers who are going through these purchasing transactions.
So, that's how we look at the overall opportunity. And we are working with tech-smart investors who understand the opportunities that are there today to bring that all to reality.
[20:26]Brian Jackson: I imagine you got a whiteboard and you're trying to map out the transaction, and all of a sudden you're like, "Okay, we can put things here, here, here." The first time it all, kind of, worked together and you saw each part get used and a deal optimized, what did that feel like? Like, "Oh, wow," "Here we go. We're onto something.?”
[20:42]Todd Jones: So, Homebird became a reality of necessity, like most good ideas. So, to really bring it down to its core level, when we understood that these parts, you know, improve the consumer experience and increase conversion and economics for all parties involved, if Salute Mortgage gets a customer that we pre-approve first, right? Distribution customer comes in, and we pre-approve them, and then we just say, "Hey, go out there, work with any realtor that you want, we're here when you want to make an offer."
There is a 70% chance that that realtor who builds all the trust and maintains all that relationship with the customer while they're showing them homes is going to steer that customer away to a mortgage lender that they like to do business with.
And so, there's a significant fallout for a consumer-direct mortgage lender. You put in a lot of work, a lot of cost to get people pre-approved, and then the conversion rate is significantly less than what you would like it to be because you're not maintaining that trust and relationship as much as the realtor.
So, fundamentally, Homebird came around as a solution for that. So, Homebird has a network of 8,200 realtors around the nation, and what they agree to do is update our technology so that we can feed shopping intelligence to the mortgage lender so they can improve their overall communications.
Things that an MLO would not know, "Hey, we're going to look at a house today." "Hey, we're going to make an offer tomorrow." All these things that an MLO, a mortgage loan originator, just don't have the time to do. They have time to do it, but they have a pipeline of business, so they're not making those calls regularly. The realtor knows it.
So, that informs the lender's strategy, and then ultimately there's a common business courtesy that if I refer you a buyer, please don't go send it to somebody else. And so, our realtors try to stay true to that concept as well, to that common business courtesy. The net effect for the lender is it doubles the conversion from pre-approval to fund, versus if you don't use it.
Like, I could talk on this for hours, so I don't want to be too boring, but that was the first time we're like, "Ah, these pieces need to work together." And then it becomes natural that when you have all these other fragmented participants in the transaction, and they're all working on their own systems, and they're all trying to optimize for their piece of the pie, they're still collecting the same information the customer has done before.
So, instead of the customer having to provide this information seven times, let's figure out how to bring all of this together so the customer has a streamlined, tech-enabled experience that's more efficient for all parties involved, much less headache for the customer, ultimately, a better cost structure for the customer. All other parties involved participate in a higher conversion rate.
And then so distribution then becomes the key. And today, it's been proven that one of the most looked-at things online is real estate. People love to look at homes online. And so, NestGuide effectively is a real estate platform, a viewing platform, but it's based off of affordability.
And in the process of demonstrating the affordability, we will gather all the information on the houses that are out there in the market, all the information on the owning households, all the information on the financial opportunities that are available to either the buy side or the sell side, and then ultimately, lifetime customer life value, future opportunities of consumer behavior, both from a credit perspective and from a tracking perspective, to bring all this together to educate the model more with real outcomes from these operating companies, that will make the model provide better affordability recommendations and better product recommendations in the future.
[24:46]Brian Jackson: That's too close to reality, I feel like. I love to go look at the $10 million houses in River Oaks and dream a little, Todd.
[24:53]Todd Jones: Absolutely. And NestGuide, unfortunately, would say, "Here, look at the $10 million house, but Brian, you're going to need another six months before you can afford that. And here are the things that we could do."
[25:05]Brian Jackson: I like that. Wow. So, you've pinpointed key constraints, and how do you convert a looky-loo to a customer? That's incredible. I'm curious, it's been a few years with Salute. Do you have a wall-of-fame moment, a loan that you think of like, "Wow, I can't believe we got it through," and they're in their home, and they're happy?
[25:25]Todd Jones: I hope you're asking this for a specific reason, because we just closed something that... We've had a couple, but literally Monday we funded an $8.75 million, 0%-down VA loan. And it's hard to validate because I've searched HMDA data, I've talked to investors, but it's likely the largest 0%-down VA loan done ever made.
And it was a complicated transaction. It's a beautiful property for a veteran who has 100% disability. He's clearly done very well. We were able to get him a very preferable interest rate. It's on a beautiful lake here in Texas. I'm not going to get too specific just to protect, anybody who knows me who's listening to this probably knows who this loan is for.
And we did it all in about 30 days. And you can imagine the teamwork that had to go together from the Salute team, but also from him and his team, to make sure that the documentation of his assets and income were sufficient. And what's most special about that to me, not only is it a record number, which is always, kind of, fun for a competitive person, but it proves something that I've been trying to communicate through marketing to a lot of people out there, that there are misunderstandings about the VA loan program.
It's very often treated like an entry-level program, and many times it is, first house at a base, PCSing, which is a military transition to a base. You have an opportunity to use your military housing allowance to actually buy an asset, and we love doing those loans all day long.
But it's also, you never really outgrow, because you become too successful, the opportunity to look at this product. And the difference for him was 30% down or zero, and so this is several million dollars that this individual was able to do something else with. It gives you freedom to use those funds in a different way. And the interest rate we got him was favorable enough that it made a ton of sense to do so. So, just an absolute home-run deal.
My team, the MLO on it, Jackie Leach, and Desirae Wiles and Naylam Torres, like, they all did... The team that worked on that file just absolutely crushed it. And his realtor did a great job. Just kudos all the way through. Thanks for asking that question. We just had probably our largest highlight.
I have another highlight for a Rice grad that we're helping him with a challenging situation in a building single-families-to-rent development, and we're getting him out of his construction loans and putting him into a much more favorable financing situation. That's also a big moment for us as well, too.
[28:15]Brian Jackson: Well, I love the story. I mean, Todd, I could see it, and our listeners can't see you, but I can see there's a lot of pride, and I think for me, my read was the way you were describing it, too, is you're happy that you were able to put this client, who's 100% disabled, a veteran, into a beautiful home with his family. And I think that's really nice.
[28:35]Todd Jones: Yeah. Thanks for asking that question, though.
[28:37]Brian Jackson: Yeah, I'm sure there are a lot of deals that don't always make it to the end, but the ones that do want... Especially that one, it's worth talking about, so I'm happy you got to share the story. When you picture Salute five, 10 years from now, what do you want it to have become? Like, where do you hope it's growing?
[28:54]Todd Jones: So, Salute is intended to be part of a larger real estate ecosystem. I want to make sure that we continue to stay true to the mission, to educate veterans about the extraordinary benefit that the VA loan program actually is. I want to make sure that the VA core stays central to our mission, but that we are bringing the same passion that we have for excellence in the VA loan program and to serve veterans to serving every one of our borrowers, and having the same passion and expertise in every loan program that's out there.
But I see Salute being part of a larger real estate ecosystem that is tech-enabled, that will ultimately allow consumers to cut down on the frustration and red tape that goes into buying and/or refinancing, but mostly buying a property, and doing that across not only mortgage, but multiple participants in that transaction.
The mortgage piece of it is just so important because these transactions can't happen if the money doesn't show up.
So, Salute is, kind of, the flagpole of this larger real estate ecosystem, and we will expand that into other asset classes as well. Outside of just the purchase transaction vertical, it's going to provide us opportunities, of course, in HELOCs and refinances, but down the road, other asset classes, personal loans, credit cards, auto loans, this ecosystem will grow in that regard.
[30:27]Brian Jackson: That's great. I'm going to pivot a little bit. There's one pattern that I think even our listeners will have noticed, you know, just like I think it was Mr. Utz and his wall of fame, you tend to try to go for the hard things in life. You've done triathlons, Spartan races, you've climbed Kilimanjaro. What's driving you to choose those challenges?
[30:48]Todd Jones: Oh, man. That's a really interesting question. I mean, I'll be vulnerable and just give you the real answer. So, you know the makeup of my family. So, I come from a family that, kind of, resembles the Brady Bunch. My father had four children, my mother had four children. They got married, and then they had me. I didn't recognize this until later in life, but there was a tension growing up where, if you can imagine, from my siblings, all half-siblings, but I don't look at them that way, they're my siblings. But each of them, one half had a different mom, and one half had a different dad. So, I felt like I needed to earn my siblings' respect constantly. And I didn't recognize that until much later what that feeling actually was.
So, the culture of our family is competitive to begin with. All athletes, all athletes across the board, everybody cared about their grades, et cetera. So, it's not a situation where you could just easily impress your siblings. So, I think that that was foundational to what drove me to seek large challenges. And those types of family experiences are formative. And that was it, I wanted to impress my siblings.
[32:04]Brian Jackson: Well, I think you have. I think they're all very proud of you, Todd. I know I'm proud to be your cousin, so thank you for being vulnerable with me. Looking to the horizon, what's the next challenge? What's the next trophy we get to hang on the wall?
[32:17]Todd Jones: Yeah, the next challenge is... Well, there are two challenges. I want to use this opportunity. So, like you, Brian, I very much respect what you do to continue to support Rice and to show up and volunteer for the institution. So, we are working on a Rice Business and West Point Entrepreneurs, Veterans & Ventures events on November 11th.
So, shameless plug, if you are associated with any of the academies, with Rice, any veterans, we're going to be doing a charity poker event and an entrepreneurship combined evening. It's going to be at Hotel ZaZa on November 11th. We're going to open the doors at 4:00. There'll be an open bar, rolled cigars. We're going to have an "AI for Entrepreneurs" panel where Mercury Fund will be there.
Jordan Speaker, who's in real estate and AI, he's done a great job. Shawn Olds, who's an AI consultant and started BoodleBox, which is an AI company, now works for a private equity firm in that space.
We're going to have co-founder of Voyager, Matt Kuta, who's the president of Voyager. They're the ones who have the commercial contract for travel to the International Space Station, he's going to be our keynote. We're going to have Patrick Flood if you're interested in acquiring a business or selling a business. He's going to be doing a piece on that.
Then we're going to kick off the poker, and we're going to have some just really high-quality networking. So, Rice community, please, you know, if you want to celebrate veterans, the two organizations that are going to benefit from the proceeds are Career Gear, which is right here in Houston. They outfit veterans and prepare them for transition into civilian life with interview training and, like, actual suits to wear to their interviews. And then we have Combined Arms, which is a Houston-based, kind of, portal, a foot in technology that provides for 300 vetted military services to fulfill a holistic group of needs that some of our veterans have.
So, two very worthy missions.
Outside of that, what's next is combining or thinking significantly about the structure to combine the capabilities of Salute, Homebird, and NestGuide. And we are working with strategic investors who have an interest in vertical AI and some expertise in that space to see how we can grow that larger tech-enabled real estate ecosystem most efficiently.
That is what is next for me from a business perspective. We've built the operating rails. And how we put that all together to create the larger real estate ecosystem is what the next move is for me.
[35:01]Brian Jackson: Well, fantastic. Well, I'm excited to hear how it all goes, and hopefully I'll see you on November 11th.
[35:08]Todd Jones: Brian, I can't thank you enough for giving me the opportunity to be on here. It's great to see you. Thanks for all you do for Rice and Rice Business, and thanks for producing a really interesting series of shows.
[35:19]Brian Jackson: Well, thank you, Todd. I appreciate it.
Thanks for listening. This has been Owl Have You Know, a production of Rice Business. You can find more information about our guests, hosts, and announcements on our website, business.rice.edu. Please subscribe and leave a rating wherever you find your favorite podcast. We'd love to hear what you think. The hosts of Owl Have You Know are myself, Brian Jackson, and Maya Pomroy.
Deciding between a full-time or part-time MBA? Compare program lengths, career impacts, costs and ROI to find the perfect fit for your life and goals.
Helen Huneycutt
Full-time MBA programs can facilitate significant career pivots through intensive immersion and networking, while part-time programs support upward mobility within your current industry.
You should select a full-time program if you want an accelerated timeline, or choose a part-time format to maintain your salary and job continuity.
Financial planning involves balancing the opportunity cost of leaving the workforce against the benefits of continued income or employer sponsorship.
Both MBA formats offer identical long-term alumni benefits and career returns, so your choice depends on your personal financial and professional circumstances.
What’s the Difference Between a Full-Time and Part-Time MBA?
Choosing between a full-time and a part-time MBA depends on your career goals, finances and lifestyle.
A traditional full-time MBA demands complete academic immersion. You leave the workforce for roughly two years, attend classes during the day and dedicate your evenings to study groups, networking events and career recruitment preparation.
Part-time MBA formats, including Rice’s Professional MBAs, prioritize flexibility. These programs deliver the same curriculum through evening, weekend or hybrid schedules, which often benefits working professionals. Continuing your current employment, you’ll maintain your salary while attending classes outside of standard business hours — allowing you to integrate classroom theories directly into your role.
Here are a few differences you’ll find across these MBA formats.
Full-Time MBA
Part-TIme MBA
Employment
Students leave the workforce
Students continue working full-time
Schedule
Daytime classes, Mon-Thurs
Evening, weekend or hybrid models
Work Experience
Averages 3 -5 years
Averages 5 - 10 years
Cohort Makeup
Professionals earlier in their career
Mid-career professionals
Primary Goal
Significant career pivot or acceleration
Upward mobility within current field
The typical duration of either a full-time or part-time MBA is about two years. In some cases, part-time MBA programs enable students to take longer to complete the MBA to accommodate work schedules. However, at Rice Business, both the Full-Time and Professional MBA programs take 22 months to complete. Review the Rice Full-Time MBA and Rice Professional MBA program pages for more information.
What Are the Key Benefits of a Part-Time MBA?
Many working professionals hesitate to pause their careers just as they begin building serious momentum — but a flexible business degree offers a practical solution. The benefits of a part-time MBA go far beyond convenience, and can offer a new edge to your everyday performance and long-term growth, such as:
Immediate Professional Application: Apply new frameworks from your lectures at your office the next day — demonstrating immediate value to your employer.
Continuous Financial Stability: Keeping your job means you continue earning a salary and avoid the opportunity cost associated with leaving the workforce for two years.
Employer Sponsorship Opportunities: Many employers offer tuition reimbursement programs for employees who pursue advanced degrees while working. Learn how to ask for employer sponsorship for your MBA.
Uninterrupted Career Progression: Continue building your resume and work experience, which may help you to compete for internal promotions even before you finish the degree.
Why Choose a Full-Time MBA Program?
Stepping away from daily professional obligations allows you to dedicate yourself entirely to transformation, networking and rigorous academics. Below are a few core full-time MBA advantages.
Summer Internships: Full-time MBA programs largely include internships over the summer, along with the support to find and complete one. If you want to leverage an MBA to pivot into industries like product management or investment banking, a summer internship with top employers is a bridge to prove your capability in a new industry.*
Immersive Experiences: Without a demanding full-time job, you have the bandwidth to lead student organizations, participate in case competitions, and engage deeply with visiting executives, alumni and employers.
Dedicated On-Campus Recruiting: Full-time programs may offer more time for structured recruitment opportunities. Rice’s Career Development Office connects MBAs with top employers at consulting firms, investment banks, tech companies and more.
*The internship is a requirement in our Full-Time MBA program. Internships aren’t required in our Professional MBA programs (Evening, Weekend and Hybrid), since students work full-time and many advance without one. That said, Rice is one of the few programs that allows Professional MBA students the opportunity to pursue an internship if they choose. Our Career Development Office supports your goals either way, so speak with Admissions to navigate schedule trade-offs and to find the right format for you.
With MBA programs designed around your goals, needs and expectations, we’re here to help you find your ideal path. Join us on campus or online to explore whether a full-time, part-time or executive MBA is the right fit for you.
When evaluating your MBA options, it is essential to consider the financial investment required for each pathway. Pursuing a graduate business degree represents a significant commitment, and understanding the total program costs helps you plan your journey. For example, review costs and financial information for some Rice MBA programs.
Program
Tuition (Class of 2028)
Full-Time MBA
$79,116 per academic year
Professional MBA (Evening)
$67,431 per academic year
Professional MBA (Weekend)
$70,707 per academic year
Professional (Hybrid)
$70,916 per academic year
Hear finance professor James Weston explain why an MBA from Rice is a strong investment:
Both a full-time and a part-time MBA offer a great financial payoff in the long run, but what your career looks like right after graduation will vary depending on what you choose.
If you want to make a total career switch, a full-time program may be your best fit. Pivoting often requires dedicated time, hands-on internship experience and direct access to campus recruiters. Though you’ll be stepping away from consistent pay, the Full-Time MBA at Rice often pays off with a significant salary increase, especially in fields like consulting or finance.
On the other hand, if you’re looking to climb the ladder in your current field, a part-time format can help maximize your ROI. Many working professionals use their new skills to land promotions, negotiate a raise or jump to a better role at a competing company while still completing the MBA.
Ultimately, the true value of an MBA grows over time, no matter how you take your classes. Graduates from both tracks get the exact same access to Rice’s tight-knit alumni network. That means you’ll have a lifelong community for mentorship, partnership opportunities and career growth long after you finish your degree.
How To Decide Which Program Fits Your Goals
Making your final business school decision requires a thorough self-assessment. Review the following part time vs full time mba factors to determine your ideal format.
Evaluate your transition timeline: Do you need to change industries immediately, or are you looking to steadily climb the corporate ladder within your current field?
Assess your financial risk tolerance: Can you sustain your lifestyle for two years without a salary, or do you need continuous income to meet family and personal needs?
Review your professional tenure: Do you have the typical 3-5 years of experience suited for a full-time cohort, or does your extensive background align better with more established part-time peers?
Analyze your geographic flexibility: Are you willing to relocate to a new city for an immersive two-year program, or do you need a local part-time program near your current residence?
Also, take a close look at the official employment reports for any school you’re considering. These reports give you a clear picture of what graduates achieve. You can use them to verify potential job outcomes, and you’ll find helpful data on average starting salaries and the industries that are currently hiring.
Finally, map out your own timeline and look at your finances. When you know your career stage and financial situation match up with what a program offers, you’ll feel much more confident in your decision. Continue reading about how to fund a part-time MBA.
Whether you choose a Full-Time MBA or an evening, hybrid or weekend program, you’ll get a transformative education that prepares you for what’s next. The best choice depends on your schedule, budget and career goals.
Rice Business is deeply connected across industries. Explore six internship paths Rice MBA students held across tech, finance, energy, healthcare and more.
Curious about how an online MBA helps your career? Explore the career impact of an online MBA, from salary growth and long-term ROI to hands-on skills, global experiences and career advancement.
Wondering how to build a career in investment banking? Explore how an MBA, especially from Rice Business, can help you develop the finance skills, network and recruiting experience to launch a career in IB and advance from associate to VP and beyond.
Research links customer satisfaction to 12 measures of company performance, including customer metrics, accounting measures and stock market outcomes.
Based on research by Vikas Mittal (Rice Business), Sonam Singh (University of South Florida) and Ashwin Malshe (UT – San Antonio)
Key takeaways:
Among all known measures — brand equity, net promoter, customer experience, service quality or referrals — customer satisfaction is the only known metric that predicts 12 different outcomes.
Many CEOs have consistently grown sales, margins and stock price by improving customer satisfaction.
Executives should systematically measure customer satisfaction to identify strategy drivers and create their strategic plan.
When the president and CEO of Houston-based ITI Manufacturing dug into the factors driving customer value at his company, he found neither cutting prices nor refining his sales process — the approaches his marketing team and brand advisor advocated — made a real impact. Tracing back to specific attributes in each strategic area showed that providing weekly customer updates and resolving issues to customers’ satisfaction had the highest lift in customer satisfaction.
CEO Joshua Robinson, Rice MBA ’21, fully committed to excelling on those two drivers. Within two quarters, all of ITI’s customers got weekly updates and every issue was completely resolved with fidelity. The results: Four years later, ITI’s stock had climbed by 115%, three times faster than the S&P 500, after tracking virtually parallel with the index in years prior.
ITI’s success story is not an isolated one. A new paper co-authored by Rice Business Professor Vikas Mittal, “Customer satisfaction: A multi-level framework,” shows the power of customer satisfaction at scale. In a study of more than 285 million ratings across 1,126 brands, researchers link customer satisfaction to 12 financial and non-financial outcomes, including sales, profit margin, purchase intent, cash flow and stock returns.
“Many of today’s CEOs and senior executives are using gut feelings, intuition and intuitive leaps to come up with their business strategy,” Mittal says. “Their strategy may be the latest industry trend, or what a competitor is doing, or what they learned from a conference or AI. But that leads to strategy clutter. Focusing on customer satisfaction is a way to directly link strategy to customer outcomes, and a way to prioritize. It tells you what actually matters for strategy and what doesn’t.”
Research evidence: Better returns with happier customers
The authors provide strong evidence for their claim.
First, they summarize three separate research reviews that together cover more than 250 studies on customer satisfaction conducted over the past 50 years. The summary clearly showed that companies with more satisfied customers saw higher customer retention, more positive word of mouth, stronger sales and profit, higher cash flow, lower stock volatility and better stock returns.
Second, they combined customer satisfaction ratings from YouGov January 2007 to June 2023, and firm financial information from Compustat and the Center for Research in Security Prices.
The data included a sample of 17,001 firm-year-quarter observations based on customer satisfaction scores from more than 285 million ratings across 1,126 brands from 458 publicly listed firms — the most comprehensive and largest set of data on customer satisfaction and its outcomes to date.
They showed the pattern held up. Companies with higher satisfaction had customers who were more likely to recommend them and purchase again. They also had higher sales, larger profit margins, better returns on assets, stronger cash flow, better enterprise value and higher stock returns in addition to less volatile cash flow and stock prices.
Companies with more satisfied customers saw higher customer retention, more positive word of mouth, stronger sales and profit, higher cash flow, lower stock volatility and better stock returns.
Applying these findings to iconic companies, they estimated that a one percentage point increase in customer satisfaction would yield an additional $17.8 billion in Apple’s market value and $7.26 billion in additional sales for Walmart.
“There’s only one metric that can predict so many outcomes for an organization,” Mittal says. “Customer satisfaction is the best measure of customer value, and it’s something that more companies should be using as the basis of their strategic planning process.”
A systematic strategy, rooted in science and logic
The lesson for CEOs and other executive leaders is to not base their strategy on guesswork. Instead, organizations should identify the specific levers that matter most for satisfaction, and then invest in excelling on those.
The framework isn’t limited to for-profit companies, Mittal says. It applies to places like schools and non-profits, too. “We recently worked with two small school districts in Greater Houston to apply this framework. Both increased student retention, academic outcomes, and parent engagement. Every organization has customers, and every one of them benefits from maximizing the value it creates for them.”
Regulators and policymakers have a stake as well. Regulators could use satisfaction trends to weigh the costs and benefits of proposed mergers and help forecast consumer spending as part of broader economic policy. The same data, Mittal argues, could extend even further, to how companies treat their most vulnerable customers, or how responsibly they operate.
But the core argument, he says, centers on the companies themselves. “Customer satisfaction has to be the strategic basis for all companies,” says Mittal. “Sure, try to be innovative, use AI, you may need to do that. But those things themselves can’t be the strategy unless they’re creating value for the customer.”
Shannon Sciarappa studies how people engage with work after leaving a profession they once considered a “calling.” Here’s how leaders can help make career passion sustainable.
The annual Texas ETA Conference, organized by Rice MBA students, recently brought together aspiring entrepreneurs, investors and business leaders to explore the opportunities and challenges of acquiring, operating and growing established businesses.
Student-led Texas Entrepreneurship Through Acquisition conference highlights Rice’s longstanding role in preparing entrepreneurs to acquire, operate and grow established businesses
Entrepreneurship doesn’t always begin with a new idea; it can start with an established business ready for its next chapter and an entrepreneur who sees ways to strengthen it.
That model, known as entrepreneurship through acquisition (ETA), has deep roots at Rice University. Rice began teaching ETA in 1979 with Ed Williams, and Rice Business continues to build on that legacy through academic programming, student organizations, industry partnerships and a growing network of alumni and investors.
The annual Texas ETA Conference, organized by Rice MBA students and hosted by Rice Business, brought together aspiring entrepreneurs, investors, business owners and advisers to discuss the opportunities and challenges of acquiring small businesses. The conference explored the full acquisition journey, from identifying prospective sellers and evaluating companies to structuring deals, securing financing and creating value after a purchase. Its conversations reflected both the growing interest in ETA and the practical knowledge required to make an acquisition successful.
For aspiring entrepreneurs, buying an existing company offers an alternative to starting a business from scratch. Rather than developing a product, finding customers and building operations from the ground up, an acquirer takes over an established enterprise and looks for ways to improve its performance. That may mean expanding sales, professionalizing operations, improving pricing or introducing technology and systems that the company has never had.
Al Danto, senior lecturer in entrepreneurship, spoke about Williams’ class in his opening remarks welcoming the audience to McNair Hall as well as the new Asha and Farid Virani Hall.
“[Williams] said that the greatest opportunity for a Rice MBA was to acquire an unsophisticated business and add sophistication to it,” Danto said. “I don’t think in nearly 50 years that concept has changed.”
Rice’s entrepreneurship ecosystem helps students explore that path before committing to it. Coursework introduces the mechanics of acquisition, while the Rice ETA Club and internship opportunities connect students with practitioners and real-world experiences. The university’s entrepreneurship resources, alumni relationships and investor networks provide additional opportunities to learn from people who have pursued acquisitions themselves.
The conference extended that community, giving participants an opportunity to compare approaches and hear candid perspectives on the realities of searching for and running a company. The conference included a keynote from Robert Graham, a founding partner at SIG Partners, and founder and CEO of Pillar Health Group, as well as panels on navigating a deal, investor perspectives and the next steps after an acquisition. The conference also featured a valuation workshop.
“Buying a business is only the beginning,” said Jeff Fleming, interim dean of Rice Business. “Entrepreneurs need to know how to run it, improve it and grow it. By bringing aspiring entrepreneurs together with investors, business owners and advisers, our students have created a forum for practical conversations about what it takes to acquire and lead a company.”
One major theme was the increasingly competitive market for acquisitions. Speakers described a field that has expanded significantly as more business schools introduce ETA programming, more searchers enter the market and more investors pursue opportunities. For buyers, that means finding promising companies requires more than monitoring listings or relying on brokers.
Building relationships directly with business owners remains essential. Panelists encouraged searchers to make consistent outreach, follow up thoughtfully and treat the process as a long-term relationship-building effort. Artificial intelligence and other technology can improve research and efficiency, but they do not replace the trust required to persuade an owner to sell a business to a new leader.
Evaluating a company also requires looking beyond its obvious strengths and weaknesses. A business without a formal sales team, a marketing budget or standardized operating procedures may offer substantial opportunities for improvement. At the same time, buyers must understand risks such as dependence on the owner, customer concentration, industry cycles and changing regulations.
The discussion underscored that ETA is not a single formula. Aspiring buyers may pursue traditional search funds, self-funded searches or newer models that combine elements of both. Attendees were encouraged to research the options, speak with entrepreneurs who have taken different paths and identify a strategy suited to their circumstances.
Yet the fundamentals of successful ownership remain consistent: understand the business, identify realistic opportunities to improve it, build strong relationships and prepare for the work of operating a company after the deal closes.
That emphasis on practical experience is central to Rice’s approach. The university’s longstanding engagement with ETA gives students access to a field shaped not only by finance and dealmaking but also by leadership, operational judgment and the responsibility of sustaining businesses and the jobs they support.
An article in U.S. Veterans Magazine highlights how Rice Business helps military veterans put their leadership experience to work through career resources, alumni networks and entrepreneurship programs.
The annual Texas ETA Conference, organized by Rice MBA students, recently brought together aspiring entrepreneurs, investors and business leaders to explore the opportunities and challenges of acquiring, operating and growing established businesses.
Rice Business professor Vikas Mittal explores how customer satisfaction can guide business strategy, strengthen customer loyalty and improve financial performance, highlighting its value as a measure of long-term business success.
Rice Business professor Vikas Mittal explores how customer satisfaction can guide business strategy, strengthen customer loyalty and improve financial performance, highlighting its value as a measure of long-term business success.
Rice Business has been named a 2026 Best in Class award recipient by Poets&Quants for Student Engagement, recognizing its commitment to student leadership and a vibrant, connected community.
Rice University’s initiative will expand AI research through 75 interdisciplinary faculty hires, new academic programs and research facilities, with Rice Business contributing to the Applied AI cluster.
Department: Global Finance, AI Acceleration Office
Location: San Francisco Bay Area, CA
HOW DID YOU SECURE YOUR INTERNSHIP?
I secured my internship through Visa's external recruiting process, as Visa was not recruiting on campus at Rice. I wanted to explore corporate finance, corporate development and investment analysis roles, particularly within technology and healthcare. While I leveraged Rice Business and the CDO where relevant, I also had to be proactive in identifying, networking and applying to opportunities outside of the school's traditional recruiting channels.
WHAT WERE YOUR RESPONSIBILITIES DURING THE INTERNSHIP?
I worked as part of Visa's AI Acceleration team within global finance on several projects throughout the summer. My work included building a dashboard prototype for FP&A, evaluating how product and technical teams could enhance their use of AI workflows and agents, and developing standardized processes for tracking and reporting on AI solutions across finance.
HOW DID YOUR MBA COURSEWORK PREPARE YOU FOR THIS INTERNSHIP?
Although my internship was within global finance, much of my work focused on AI and finance transformation rather than traditional financial analysis. Rice Business gave me the analytical foundation to approach complex business problems while also helping me become a stronger communicator. Strategic Business Communications (MGMT 594) helped me learn how to communicate effectively with senior leaders, while courses such as GenAI for Business Applications (MGMT 803) and GenAI for Finance (MGMT 675) gave me practical experience with many of the AI concepts and tools I encountered during the internship.
HOW DID THE INTERNSHIP ALIGN WITH YOUR CAREER GOALS?
One of my goals in attending business school was to broaden my skill set across finance, strategy and technology while learning how to build a career within a multinational organization. Working on finance transformation initiatives at Visa showed me how a global company is using AI to solve real business challenges, exactly the intersection of finance, strategy and technology that I came to Rice for.
I will be returning to Visa's Finance Leadership Development Program (FLDP) full time after completing my MBA, where I'll have the opportunity to rotate across areas such as FP&A, M&A, deals, ventures and more while continuing to build a broad foundation in finance.
Image
taran with visa team
WHAT WAS YOUR FAVORITE PART OF THE INTERNSHIP EXPERIENCE?
My favorite part was the opportunity to learn directly from senior leaders across Visa. Visa's global CFO took an hour to meet with a group of MBA finance interns and share his career path, advice and perspective on the company. I also had the opportunity to connect with other senior finance leaders and SVPs at Visa, ask questions about their careers, and learn from their experiences. Those conversations gave me a much better understanding of how to leverage the FLDP program best for my career and were some of the most memorable parts of my summer.
WHAT ADVICE DO YOU HAVE FOR PROSPECTIVE STUDENTS?
First, stay organized. Keep a tracker of the companies, contacts, applications and follow-ups in your search so that you can manage the process effectively.
Second, cast a wide net. Be open to different industries, functions, and companies, and have multiple paths you are pursuing at once.
Finally, network proactively, but also strategically. Networking is valuable, but not every conversation will lead to an interview or opportunity. Pay attention to what is actually working in your search and be willing to adjust your approach. In my case, I did extensive networking across several companies, but ultimately secured Visa through the application process without having networked there beforehand. The lesson for me was to stay proactive and flexible.
Taran Jain is a Full-Time MBA student in the Class of 2027.
Rice Business is deeply connected across industries. Explore six internship paths Rice MBA students held across tech, finance, energy, healthcare and more.
Curious about how an online MBA helps your career? Explore the career impact of an online MBA, from salary growth and long-term ROI to hands-on skills, global experiences and career advancement.
Wondering how to build a career in investment banking? Explore how an MBA, especially from Rice Business, can help you develop the finance skills, network and recruiting experience to launch a career in IB and advance from associate to VP and beyond.