Should your customers be using all of your channels to buy your services?

B-to-B customers aren’t like retail shoppers. Here are eight ways to keep them satisfied.

How price adjusting eases consumer regrets.

Think customers crave delightful extras? In fact, they report more satisfaction when firms simply avoid disappointing them.

Remembering Ed Williams, the person who laid down the tracks of entrepreneurship at Rice Business.

To come up with new ideas, it helps to think outside the box — but which box, exactly?

Anger over oil prices won’t change OPEC’s resolve.

Do the Latino boxers in a border gym know something other men don’t?

How to get corporations to agree on what’s right and what’s wrong.

What happens when coercive leaders feel cornered?

Kids need play to develop their minds. Workplaces need creativity to develop their businesses.

What values should businesses observe besides profits?