Expert Opinion
Peer-reviewed research applied to the news of the day
Oil & Gas | Expert Opinion
Despite touting a sustainability emphasis, major oil companies are increasing oil and gas production investments, sowing mistrust among customers, employees and suppliers.
26 Feb
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Education | Expert OpinionEnrollment decline will continue if district leaders prioritize athletics, research shows.15 Feb
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Education | Expert OpinionBureaucratic timesucks are weighing down our teachers and principals.8 Sep
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Customer Management | Expert Opinion
Opinion by Professor Vikas Mittal
21 Feb
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Reputation Management | Expert Opinion
What is behind the ongoing scandal first exposed decades ago?
January 23
Trade | Expert Opinion
Why President George H. W. Bush went to bat for NAFTA.
December 10
Customer Satisfaction | Expert Opinion
B-to-B customers aren’t like retail shoppers. Here are eight ways to keep them satisfied.
October 15
Customer Experience | Expert Opinion
Think customers crave delightful extras? In fact, they report more satisfaction when firms simply avoid disappointing them.
October 07
Leadership | Expert Opinion
What happens when coercive leaders feel cornered?
September 17
Comic Relief | Expert Opinion
How do you decide whether to sell your Harvey-drenched home?
August 27
Donation Behavior | Expert Opinion
As the list of customer metrics grow, which ones indicates financial growth, and which are just a fad?
April 18
Nonprofit Management | Expert Opinion
What for-profit businesses can teach nonprofits about customer satisfaction.
April 15
Customer Satisfaction | Expert Opinion
Don't get distracted by the gleam of customer loyalty and forget the real goal: customer satisfaction.
April 11
