McNair Hall aerial shot

Mission:
To focus on customer service, proven and new technologies for the delivery of instruction, and the infrastructure to support high caliber collaborative research.

Location:
McNair Hall, Suite 307

Hours of Operation:

Monday – Friday 8:00AM – 6:00PM
Saturday 9:00AM - 5:00PM
Sunday Closed


Contact Us:

phone 713-348-8319

 

Please see the tips below to prevent disruption of your Zoom sessions.

The first rule of Zoom Club: Don’t give up control of your screen.

You do not want random people in your class or meeting taking control of the screen and sharing unwanted content with the group. You can restrict this — before the meeting and during the meeting in the host control bar — so that you’re the only one who can screen-share.

To prevent participants from screen sharing during a call, use the host controls at the bottom, click the arrow next to Share Screen and then click Advanced Sharing Options.

Under "Who can share?" choose Host Only and close the window. You can also lock the Screen Share by default for all your meetings in your web settings.

Alternatively, if you need students to share their screen during the session, you can select All Participants, and then change it back Host Only, when they are done.

You can also dismiss a participant from a meeting. 
If you have already begun a session and find an unwanted attendee has joined, follow the instructions below to remove them from the session:

  1. If the Participants panel is not visible, click Manage Participants at the bottom of the Zoom window.
  2. Next to the person you want to remove, click More.
  3. From the list that appears, click Remove.

They won't be able to rejoin unless you allow participants and panelists to rejoin.

Allow participants and panelists to rejoin

  1. Sign in to the Zoom web portal.
  2. Click Account Management > Account Settings (if you are an account administrator) or Settings (if you are an account member).
  3. Navigate to the Meeting tab > In-Meeting (Basic) options and switch on the Allow removed participants toggle.

However, since not allowing participants to rejoin would result in legitimate participants not being able to rejoin a session they have accidentally left, it would be good practice to Lock a Meeting once you have removed a disruptive participant.

The Zoom Host Controls allow the host or co-host to lock the meeting. Once all your attendees have joined, you can lock the session by following the instructions below:

  1. If the Participants panel is not visible, click Manage Participants at the bottom of the Zoom window.
  2. At the bottom of the Participants panel, click More.
  3. From the list that appears, click Lock Meeting.

Unlock the meeting following these same steps.

When a meeting is locked, no one can join, and you (the host or co-host) will NOT be alerted if anyone tries to join, so don't lock the meeting until everyone has joined. 
Please instruct participants at the beginning of the Zoom session, to call the OOT War Room at +13462487799, 477629667#,  to request being added back to the locked room.

If you are scheduling a meeting where sensitive information will be discussed, it is best to leave the Enable Join Before Host (found under Meeting Options when scheduling a meeting) option off.

The Join Before Host option can be convenient for allowing others to continue with a meeting if you are not available to start it, but with this option enabled, the first person who joins the meeting will automatically be made the host and will have full control over the meeting.

The Waiting Room feature allows the host to control when each participant joins the meeting.

As the meeting host, you can admit attendees one by one or hold all attendees in the virtual waiting room and admit them together. This requires the host or cohost to be vigilant during the session to allow participants joining late into the session, but it also only allows participants to join if you specifically admit them.

  1. Sign in to your account in the Zoom Web Portal and access the Settings tab. 
  2. Click on the In Meeting (Advanced) option.
  3. Search or scroll to find the Waiting Room option. 
  4. Toggle the button next to the Waiting Room to enable this feature.
  5. After enabling the Waiting Room feature, you can choose to send all participants to the Waiting Room when they join or to send only guest participants (external accounts) to the Waiting Room.

This feature, combined with requiring a password to join a Zoom session, can help prevent "Zoombombing" of your classes.

It is also recommended that you set a strong password for all meetings.

Adding a Password to a New Meeting

When scheduling a meeting, under Meeting Options, select Require meeting password, then specify a strong password (make your password at least eight characters long and use at least three of the following types of characters: lowercase letters, uppercase letters, numbers, symbols). Participants will be asked for this password in order to join your meeting.

Adding a Password to an Existing Meeting

If you add a password to a meeting that is already scheduled, the meeting URL will change. You will need to copy the meeting invitation, and share it with participants again in whatever method you originally used (pasted into a calendar event, shared in a Canvas course, or emailed).

For more information on preventing Zoombombing, please visit the following Zoom blog: How to Keep the Party Crashers from Crashing Your Zoom Event

  • Network Connectivity. All faculty and staff with school issued, network- capable machines, will be provided with at least 100Mbps to the desktop. Wireless will also be provided to all devices that support our encryption and credential methods via PEAP Limited visitor wireless will be provided to guests of the school.
  • Departmental Servers/Storage. As storage space is already being provided through Central IT, any additional storage should be requested through JGS IT. Personally administered servers will receive service on a best effort basis.
  • Port Activation and Equipment Moves. All port activation requests will require a window of at least 3 business days. Major equipment moves involving networking or computing equipment should be planned with IT at least a week before the planned move if not sooner.
  • E-mail and Exchange. All users will receive an Exchange mailbox. Support from JGS IT will be all inclusive for all JGS-issued machinery. Home or mobile support will be limited to Outlook Web Access or self help documentation. There is a 200MB quota per user mailbox.
  • All requests and queries sent via the approved methods will be RESPONDED to within one business day. Problem resolution may be impacted by parts availability and request magnitude
  • Priorities will be assigned based on the amount of users affected, class and academic deadlines, and impedance to job performance.
  • Walk-in requests will be prioritized the same as requests submitted via other methods (non emergency walk-ins follow standard prioritization)
  • Support for applications offered by the University but managed by other departments (OWLSpace, Library Portal, etc.) will be on a best effort basis. Problems outside of JGS scope will be referred to the department in charge of managing the application.
  • Personal machines not issued by or purchased with the approval of JGS IT will not be supported. There will be no support for third party hardware brought from home or purchased exclusively for personal use
  • Secondary machines purchased with departmental budgets will be subject to a charge of $50/hour if worked on by full-time staff.
  • Hardware and software not part of the JGS standard will be supported on a best efforts basis and subject to a charge of $50/hour if worked on by full-time staff.
  • Supervisor approval is necessary before obtaining a phone on the JGS account. Account plans will be determined based business need, position classification and authorization via the Office of Financial Services.
    • Plans will be based on estimated work usage requirements . Personal calls are allowed (within plan guidelines) but any overages will be assumed to be related to personal calls and overage charges will be reimbursed by staff member via personal check or cash
  • In the case of stolen JGS issued machines, JGS-IT will need the police report file number, investigating officer’s name, badge number, and phone number. File the police report within 48 hours of the incident. You should keep your serial number in a safe place in case the computer is destroyed
    • Computrace software is provided on all Rice purchased staff laptops.
    • Computrace is optional for faculty and may be paid for via the faculty’s support account
  • Support for applications offered by the University but managed by other departments (OWLSpace, Library Portal, etc.) will be on a best effort basis. Problems outside of JGS scope will be referred to the department in charge of managing the application.
  • Priorities will be assigned based on the amount of users affected, class and academic deadlines and staff availability
  • Rice email support on home computers or mobile devices will be provided via self help documentation. There is a 750MB quota per user mailbox.
  • Email accounts may be disabled at graduation and students should obtain alumni accounts prior to graduation to prevent interruptions in email service. Account data is stored for only 30 days after graduation.
  • Wireless connectivity will be provided to all devices that support our encryption and credential methods via PEAP. Home wireless setup and repair will not be supported.
  • 7 printers are available for JGS student use. Black and white printers in rooms 104, 163, 215, 315, 400 and the Business Information Center charge $0.05 cents per page. The color printer in 163 charges $0.25 per page. A $20 print credit will be placed in your account at the beginning of each school year.
  • You can purchase print credit online by credit card at https://pcounter.jgs.rice.edu. $5 minimum required. Credit will apply to your print account immediately. You can also pay by check in person (no minimum required) by going to the Help Desk in Room 307. JGS IT does not issue print credit refunds.
  • Blackberries are not supported on our Exchange server.
  • It is the student’s responsibility to back up their own data.
  • JGS-IT does not provide loaner equipment
  • JGS Help Desk only works on issues related to course software, printing and network connectivity. Non–course related software, system install/reinstall, hardware repairs, etc. are not supported.
  • Mac support is provided at Mudd.
  • New network and email accounts
  • Hardware and Software Support
  • Technology Procurement
  • Network management and support
  • Project Management
  • Technology Inventory Management/Tracking
  • Liaison for Rice IT
  • Database development and support
  • Instructional Technology Support
The preferred method for problem requests is via the online request form:
  1. Go to http://info.helpdesk.rice.edu.
  2. Make sure to include your Rice email account and extension on the form
  3. Please be as detailed as possible on the request description

Requests can also be submitted s via e-mail to helpdesk@rice.edu. (online preferred)
Less preferred methods are phone or walk-ins (without first submitting a ticket or e-mail).

Feedback is important to the Office of Technology in order to maintain customer satisfaction. If you have a complaint, praise for a job well done or suggestions on how we can improve our operation, please send them to ebrewer@rice.edu.

If you would like to request a laptop, please fill out this online form

Information Technology Staff

Elaine Brewer

Elaine Mitchell Brewer

Sr. Director of Technology
713-348-5378
Sameera Rizvi

Sameera Rizvi

Associate Director, Solution Services
713-348-2224
Frank Gonzales

Frank Gonzalez

Support Specialist II, Office of Technology
713-348-6213
Judy Hua

Judy Hua

Senior PC Systems Administrator, Office of Technology
713-348-5742
Igor Mikhailov

Igor Mikhailov

Systems Analyst, Office of Technology
713-348-2241