McNair panoramic

The Document Center was created to provide high speed digital scanning and printing services for the Jones Graduate School of Business. Our high volume monochrome and color digital production presses allow us to provide a quick, professional and cost effective method of printing services here on campus. We strive to have a customer-oriented operation that aims for excellence in quality and service. We are committed to providing effective and efficient printing services to all faculty, staff and affiliated departments of the entire Rice community.

Download Document Center User Guide PDF

Location
The Document Center is located on the 4th floor of McNair Hall in room 410.

Hours of Operation/Contact Information
Monday – Friday: 8:00AM – 6:00PM
Saturday: Closed
Sunday: Closed

Phone
Kyle La Rue - 713-348-3172
Servando Canales – 713-348-3170

E-mail
klarue@rice.edu
Servando.C.Canales@rice.edu

Policies
Normal turnaround time for a work request is 2 business days. Work requests for copies of book chapters require additional scan time due to extra steps needed to create a useable original. Please notify Document Center staff of any incoming “rush” requests as early as time permits. Requests received very late in the afternoon (after 4:00PM) will be processed on the following workday unless prior arrangements are made. Any request for after hours print production must be approved in advance.

The Document Center regularly receives requests for printing from one department which will be billed to another department. In the event that a customer is forwarding a file to be printed on behalf of another department, it is Document Center policy to have prior approval from the department who is actually being billed before the job is prepared for printing. If a department fails to give the Document Center proper billing information prior to completion of printing, the department that originally requests the printing services will be billed. Quotes are given upon request.

Work Request Submission Procedures
Work requests can be submitted to the Document Center in two ways. If you have a hard copy of your documents to be printed, you can bring the documents to the Document Center and fill out a work request form. You will then submit the form along with your hard copies. The easiest and best way to submit a work request to the Document Center is to send a digital file of your documents via our websubmission tool. Submitting requests via websubmission is simple.

  1. Click the link: http://doccenter.rice.edu/
  2. Enter your Rice NetID information.
  3. Enter information for all required fields.
  4. Attach your documents for print.
  5. Submit your request by clicking “Upload Now”.
  6. That’s it!!
  7. To review the print queue, go to http://doccenter.rice.edu/print_queue.aspx

When sending digital files we ask that the file(s) be in pdf, word, excel or powerpoint formats. Though we aren’t limited to printing only these types of files, these files are what the Document Center finds easier to set up and color match if your files are to be printed in color. Proofs of documents being processed are available upon request from customer. Once approval is given, the Document Center staff will then proceed to fulfill the customer’s order. Upon job completion, an email or phone call will go out to the customer who submitted the job to inform them of job completion.

Billing Procedures
Once a job has been submitted, proofed, approved and reproduced the billing process is then initiated. Some customers may want to be billed immediately following completion of their request. Others may want to be billed at different times (i.e. weekly, bi-weekly monthly, quarterly, etc.). It is up to the customer to inform the Document Center staff when they choose to be billed. If there is no designation made at time of order completion the Document Center will bill each job as it is completed. One thing to keep in mind is that the Document Center gives special discounts to customers that print in large volumes. Contact the Document Center Supervisor for details.

Feedback
Feedback is important to the JGSB Document Center in order to maintain customer satisfaction. If you have a complaint, praise for a job well done or suggestions on how we can improve our operation, please send them to klarue@rice.edu.

 

Document Center Staff

Kyle LaRue

Kyle LaRue

Copy Center Assistant, Office of Technology
713-348-3172
Servando Canales

Servando Canales

Document Center Assistant / Copyright, Office of Technology
713-348-3170