Document Center

The Document Center operates to support the academic and research mission of Rice Business. All print requests must directly support academic/course delivery. All other request types, except Rice Business business cards for faculty, staff, and graduate students, cannot be supported by the Document Center and requestors will need to identify alternative options, including digital or external print vendors.

• Download Document Center User Guide PDF

Location
The Document Center is located on the 4th floor of McNair Hall in room 410.  Walk-up service is not available.

Hours of Operation/Contact Information
Requests are processed Monday – Friday: :00AM – 6:00PM
Saturday: Closed
Sunday: Closed

E-mail
jccmail@rice.edu

Policies
Most service requests require at least 3 business days to process.  Work requests for copies of book chapters require additional scan time due to extra steps needed to create a usable original.

Please notify Document Center staff of any incoming "rush" requests as early as time permits.  Requests received very late in the afternoon (after 4:00PM) will be processed on the following workday unless prior arrangements are made.  Any request for after-hours print production must be approved in advance.

Work Request Submission Procedures

1. Click the link: https://doccenter.rice.edu/
2. Enter your Rice NetID information.
3. Enter information for all required fields.
4. Attach your documents for print.
5. Submit your request by clicking “Upload Now.”
6. That’s it!!
7. To review the print queue, go to https://doccenter.rice.edu/print_queue.aspx

We ask that the file(s) be in pdf, Word, Excel or PowerPoint formats. Though we aren't limited to printing only these types of files, the files are what the Document Center finds easier to set up and color-match if your files are to be printed in color.

Proofs of documents being processed are available upon request from the customer. Once approval is given, the Document Center staff will then proceed to fulfill the customer’s order. Upon job completion, an email or phone call will go out to the customer who submitted the job to inform them of job completion.

Billing Procedures
The Document Center will bill each job as it is completed. Once a job has been submitted, proofed, approved, and reproduced, the billing process is then initiated. Contact the Document Center Supervisor for details.

Feedback
Feedback is important to the Rice Business Document Center in order to maintain customer satisfaction. If you have a complaint, praise for a job well done or suggestions on how we can improve our operation, please send them to azel.agustin@rice.edu.