Operations Management
How organizations design systems that deliver, scale and endure.
AI | Operations
To keep learning over time, AI systems must forget some information. A new monograph explains why that tradeoff is essential.
8 May
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Crisis Resilience | OperationsNew research shows how to tap customer support when times get tough.31 Jul
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Crisis Resilience | OperationsIn times of crisis, information overload can drive seemingly irrational stockpiling behavior — but calling it “panic buying” misses the bigger picture.21 Mar
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AI | Operations
To keep learning over time, AI systems must forget some information. A new monograph explains why that tradeoff is essential.
May 08
Crisis Resilience | Operations
New research shows how to tap customer support when times get tough.
July 31
Crisis Resilience | Operations
In times of crisis, information overload can drive seemingly irrational stockpiling behavior — but calling it “panic buying” misses the bigger picture.
March 21
Management | Operations
A new mathematical model can help transplant centers make decisions about when to move forward with a matching donor and when to wait.
August 23
Energy | Operations
A review of the operations literature on how decisions could be made in the energy industry.
November 14
Market Segmentation | Operations
Long seen as a threat to profits, gray market sales are disrupting conventional wisdom. Under the right conditions, unauthorized channels can actually drive innovation, quality and higher returns.
June 04
Innovation | Operations
Should you co-create a product with your supplier?
May 10
Market Game Theory | Operations
A declining customer base may look like bad news. But when less committed consumers leave gradually, companies can sometimes raise prices for loyal customers and increase profits.
September 29
