Date and Time:

Sep 23, 2019
12:15pm to 1:00pm

ALIGNING VALUE IN B-TO-B COMPANIES

After you discover the key elements of customer value, how do you make it sync with employee and shareholder value? Professor Mittal will discuss customer metrics, operational metrics, and financial metrics, which can be used to align the needs of all three groups. Insights will be drawn from case studies of successful and unsuccessful alignment.

Webinar Series 1/4 Replay


Webinar Series 2/4 Replay


Webinar Series 3/4 Replay